Refund & Cancellation Policy

Physical items

You can cancel before dispatch for a full refund — just tell us. Once an item has been posted, you have seven days from delivery to tell us you want to return it.

Return it unused and in its original condition and we will refund the item price in full. Return postage is yours to pay unless the item arrived damaged, faulty, or was not what you ordered, in which case we cover it.

• Damaged or wrong on arrival: photograph it and message us within 48 hours — we replace it or refund in full, including postage.
• Made-to-order or personalised pieces: cancellable before we begin work, not afterwards.
• Paintings and one-off handmade pieces: returnable within the same seven days, and we ask you to pack them as they arrived.

E-books and digital items

An e-book cannot be returned once the download has been used, because there is nothing to give back. That is the ordinary rule for digital goods and we follow it.

We will refund an e-book in full if the file will not open, is corrupted, is the wrong title, or you were charged twice. Tell us within seven days and we will fix it or refund it. If you bought an e-book and have not downloaded it, you can ask us to cancel it for a full refund.

Programmes, classes and workshops

Fees already paid for a programme are usually moved rather than refunded — we will carry your fee to a later batch of the same programme, or credit it against another.

• Cancel more than seven days before a workshop starts: full refund.
• Cancel within seven days: we hold the fee as credit for a later date.
• Once a programme has begun: no refund of the fee, but you may make up missed sessions with the next batch where the schedule allows.
• If we cancel or postpone: a full refund, or credit — your choice.

How to ask

Message us on WhatsApp at +91 94816 42880 or email adritakuteera1@gmail.com with your order number — it begins AK- and is on your receipt. Tell us what you would like to happen. We reply within two working days.

When the money reaches you

Once a return is received, or a refund is agreed, we start it within three working days. It goes back by the same route you paid — to your card, UPI account or bank account — and typically appears within five to seven working days, depending on your bank.

We refund the amount you paid. Payment gateway charges are ours to absorb, not yours.

Anything unclear

If your situation is not covered here, ask. We would rather sort something out fairly than hold to the letter of a policy.